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Management Consulting

WNA provides clients with full-service management and operational consulting, including strategy, analysis, planning and implementation. From business process optimization, to project management and program leadership, to PM transformation, WNA’s consultants bring expertise and solutions focused on delivering measurable business results for our clients.

Bottom line, WNA delivers services that help our clients achieve business benefits and get programs done.

Project Management & Program Leadership

WNA provides expert project and program leadership and full-cycle Program Integration Office (PIO/PMO) services based on our proprietary PM methodology, tools and process, aligned with PMBOK and ITIL, to ensure on-time, on-budget, on-spec delivery with a focus on risk management and predictable results. Our PM Transformation services support successful delivery of programs while transforming client organizations and approach, with migration away from reactive issue management and reporting towards proactive transformation leadership focused on solutions, risk management and business benefits.

Customer Experience Transformation

WNA Project Leaders, Business Analysts and Solutions Architects support development of innovative, integrated solutions that transform customer experience. We help clients develop and refine their objectives, vision, roadmap and plans, and we manage delivery implementation to achieve increased revenue, decreased cost and improved customer metrics, such as net promoter score and %e.*                                                                                                                     *percent of transactions successfully handled electronically

Business Process Optimization

WNA reengineers business processes and configures, develops, integrates and deploys supporting IT systems, restructures the organization, and aligns metrics to achieve more effective and efficient business results.

End-to-End Quality Assurance Review

We apply years of experience and our comprehensive program-level QA Review approach to assess and improve project start-up and ongoing delivery. We employ a unique Risk Management Assessment focused on project and organizational efficiency, effectiveness and risk mitigation. We make recommendations and provide leadership to manage and support their implementation.

Project Investment Portfolio Management

With a focus on benefits realization, WNA helps clients inventory, prioritize, and manage a portfolio of initiatives to deliver measurable business results.

IT Effectiveness

WNA assesses and improves the efficiency and effectiveness of IT linked to business goals by transforming IT organizations and delivery processes.

Enterprise Cost Reduction

WNA delivers enterprise-level spend analysis as well as strategic sourcing assessments and solutions including process and software solutions for procurement, supplier, and contract management.

 
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